Refund & Returns Policy

If you are a consumer in the EU you may withdraw from your purchase within 14 days of receiving the parcel, without giving a reason. Tell us in writing within that window and return the card afterwards.

• The card must come back in the condition it was sent, in its sleeve and holder.
• Sealed items must remain sealed; a broken seal ends the return right.
• Include the order number in the parcel so we can match it to the record.

Email [email protected] with your order number and the card concerned. We reply with the return address and packing instructions. Please do not send a parcel back before you have those instructions — unannounced returns can be delayed or refused.

Once the card arrives and has been checked, we refund the item price and the original standard shipping charge to the original payment method. Refunds are issued within 14 days of receipt and processed in euro.

Return postage is paid by you unless the card was misdescribed, damaged in transit or sent in error.

If a card differs from its listing — wrong year, wrong set, undisclosed damage — send photographs within 14 days of delivery. Confirmed cases are refunded in full, including return postage, or replaced if a comparable card is in stock.

Photograph the outer packaging and the card before unpacking further and contact us within 7 days. We open a claim with the carrier and refund or replace once it is settled. Parcels unscanned for 20 working days are treated as lost and refunded.

• Cards altered, trimmed, cleaned, pressed or submitted for grading after delivery.
• Cards returned without the protective packaging they were shipped in.
• Returns notified after the statutory 14-day window has closed.

Before a parcel ships you can cancel or change the shipping address free of charge by replying to your order confirmation. Once a tracking number is issued the order must be handled as a return.